OFN super-admin guide
  • Overview
  • Deployment and system administration
  • OFN platform configuration
    • General Settings
    • Terms of Service
    • Mail Methods
    • Image Settings
    • Taxes and Tax Zones
    • Countries and States
    • Payment Methods
    • Taxonomies
    • Shipping Methods
    • Shipping Categories
    • Enterprise Fees
    • Content
    • Caching
    • Invoice Settings
    • Stripe Connect
    • Matomo settings
      • Setting up a new Matomo Site
      • Using Matomo - an example
  • Producer and Product Properties
  • Managing Users
  • Groups
  • Translate in your own language
    • Common EN Translations
  • Set up your user guide
  • Setting up your 'About' page on wordpress
    • About the Divi theme & settings
    • Plugins
    • Layouts
    • Style guide
    • Content included in the OFN Divi pack
    • Tips, tricks & theme quirks
  • Creating your instance logo
  • Integrations and business intelligence
    • Embed a group page in an external website
    • Integrate OFN with Mailchimp
    • Create Automatic Invoices to Users
    • Create 'Find order by id' Action
    • Integrate OFN with Accounting Package
    • Send New Enterprises to Airtable as CRM
  • Tracking data using Matomo
    • Specificities of the OFN shared Matomo instance
    • Installing Matomo on your wordpress
    • Creating a Matomo funnel to track a specific user journey on the platform
    • Create a segment to analyze behaviour in Admin
    • How to set up events for tracking user behaviour - Mapping Matomo and code
  • Australian Instance Management
    • Recruitment
    • Onboarding
    • Happy team processes
    • Livelihoods model
  • Customer Support Resources
    • The Customer Support Role
    • Global Support Contacts
    • Access and Passwords
    • Using SuperAdmin
      • Tips for Speedier Navigation of Superadmin
      • Tips for Accessing an Enterprise Dashboard
      • Add Yourself as a Manager of an Enterprise
      • Delete an enterprise
      • Delete a user
    • Common Investigations (FAQs)
    • Shared Resources
      • How To Videos
      • Email Templates
        • New Producer Sign Up
      • Farmers Market Resources
    • Updating the User Guide
    • Contribute to this document
Powered by GitBook
On this page
  1. Customer Support Resources
  2. Using SuperAdmin

Delete a user

How to delete a user's account

PreviousDelete an enterpriseNextCommon Investigations (FAQs)

Last updated 3 months ago

If you receive a request from a user to delete their account, follow the steps below to remove their data from OFN. The process differs depending on whether or not they have ever placed an order, as a user who has placed an order then appears in the enterprise's Customers list and must be deleted from there too.

  1. Search the user's email address in the Orders screen and observe if they've placed any orders. If they have, continue to step 1A, otherwise proceed to step 2.

    1. Make a note of the enterprise(s) the customer has purchased from.

    2. Go to the Customers screen and enter the customer's email address and enterprise

    3. Locate the customer and click the delete button next to their entry

    4. Repeat for as many enterprises as the customer has ordered from

  2. Search the user's email in the Users list

  3. If the user has never placed an order, click the delete button next to their entry. That's it!

  4. If the user has placed an order, they cannot be deleted and instead their email address must be overwritten. Click their address in the Users list to edit.

  5. Go to or an alternative temporary mail service and copy & paste the temporary email address in place of the user's email. Click 'update' to save your changes.

  6. Return to the temporary mail inbox and click the 'confirm your address' link in the email received from OFN.

  7. That's it!

Temp Mail