Access and Passwords

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What tools and systems are required to provide Customer Support?

To perform the Customer Support it is usually necessary to have access to the following services:
Your instance's help email address
Your instance's platform email address
An OFN account with Superadmin privileges
Your instance's OFN Slack workspace
The Global OFN Slack workspace
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Access to the following may also be necessary:
GitHub
Discourse
Gitbooks
OFN Global Google Drive
OFN Canva account
Your instance's Stripe Account (?)
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Instance Specific Information
Australia 
In Australia we have a Bitwarden Account where any shared customer support passwords are saved. This includes the following:
The Australian support email address - [email protected]
The OFN platform email address - [email protected]
The Australian Stripe Account
Shared OFN Accounts for running demos and deleted enterprises
Individuals manage their own passwords for their personal OFN email address, Slack, GitHub, Gitbooks, Discourse, Clockify (for time tracking), Xero (for timesheets) and Airtable (for various enterprise and issue tracking bases)
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Global Support Contacts

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Using SuperAdmin

Last modified 1yr ago

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Instance Specific Information