OFN super-admin guide
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Overview
Deployment and system administration
OFN platform configuration
Producer and Product Properties
Managing Users
Groups
Translate in your own language
Set up your user guide
Setting up your 'About' page on wordpress
Creating your instance logo
Integrations and business intelligence
Tracking data using Matomo
Australian Instance Management
Customer Support Resources
The Customer Support Role
Global Support Contacts
Access and Passwords
Using SuperAdmin
Common Investigations (FAQs)
Shared Resources
Updating the User Guide
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Access and Passwords
What tools and systems are required to provide Customer Support?
To perform the Customer Support it is usually necessary to have access to the following services:
  • Your instance's help email address
  • Your instance's platform email address
  • An OFN account with Superadmin privileges
  • Your instance's OFN Slack workspace
  • The Global OFN Slack workspace
  • ​
Access to the following may also be necessary:
  • GitHub
  • Discourse
  • Gitbooks
  • OFN Global Google Drive
  • OFN Canva account
  • Your instance's Stripe Account (?)
  • ​
  • ​

Instance Specific Information

Australia

In Australia we have a Bitwarden Account where any shared customer support passwords are saved. This includes the following:
  • The Australian support email address - [email protected]
  • The OFN platform email address - [email protected]
  • The Australian Stripe Account
  • Shared OFN Accounts for running demos and deleted enterprises
Individuals manage their own passwords for their personal OFN email address, Slack, GitHub, Gitbooks, Discourse, Clockify (for time tracking), Xero (for timesheets) and Airtable (for various enterprise and issue tracking bases)

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Customer Support Resources - Previous
Global Support Contacts
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Using SuperAdmin
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Contents
Instance Specific Information