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We understand well that OFN is a powerful and complex platform. We’ve all been through the learning curve of learning our way around and learning how to get the most out of it. This guide is intended to help the OFN community navigate the OFN documentation to find the answers to your questions quickly.
Due to the number of people involved in OFN around the world we ask that you closely follow this guide when posting and asking for help. A question asked in the wrong place can impact the whole community when answers are lost and people are distracted.
This document is intended to help instance managers and OFN contributors to find the help that they need to be involved in OFN and to support enterprises and customers.
Over the years we’ve collected and collated instructions for almost every task you can imagine within OFN.
The OFN Handbook is our single point of truth about the processes currently applied in the community. It is a support for anyone who wants to understand what is OFN and how we are organized as a community.
The Super Admin Guide contains a detailed set of instructions for helping Instance Managers navigate the Super Admin interface of the OFN software. The Super Admin pages are often a bit more messy and inconsistent than other parts of OFN as we prioritise the maintenance of these pages below other work for customers and users….. Hence this guide is invaluable!
The OFN Youtube page gathers videos about the OFN, the project and vision, but also some first tutorials for enterprise users of the OFN platforms. We hope to expand video resources in the coming months so stay tuned!
The Using OFN category is a great place to share your learning and understand as you find your way through OFN. If you get stuck on something and figure out a good solution it really helps the community to post your solution here such that it is easy for other people to find in the future. It can also help you to explore different solutions and brainstorm with the wider community.
Usually what we really want is to talk to a human! Within the OFN community we do this via our Slack workspace. Due to the number of people and projects we are juggling in OFN our Slack channels become very noisy. It helps everyone to try and minimise the noise and post our questions in the most appropriate channels where people can pick them up when they are ready. There are people in every channel every day and generally questions are answered within hours, usually faster!
The Instance Managers channel is the best place to start if you are asking general questions about how to use OFN. Members of this channel include both experienced and inexperienced instance managers that can answer almost every question you have. If you are relatively new to OFN the chances are that the ‘bug’ you have spotted is actually a ‘feature’. In this channel we can help figure that out.
This channel is also the best place to discuss bugs with product managers and experienced instance managers before reporting them in Github. Members of this channel include both experienced instance managers and product managers, both of whom have a good understanding of the platform.
Once an issue has been confirmed on the Instance Managers channel, a new issue can be created in Github using the template here. Generally this will be done by the product team and more expereinced instance managers.
The Dev channel is a place for developers to help each other with technical questions. It contains developers and other members of the delivery pipe. This channel tends to be a busy channel and hence is not the best place for anything other than strictly technical questions. If your question is more about using OFN, navigating the UI or figuring out if your issue is a bug or not then it is best to use the Instance Managers channel as a first port of call.
There are many other channels for specific features and work areas of OFN that might be useful too. You can find others interested in specific topics (e.g. Research, User Experience, CSAs, Communications) or find people from a specific instance (eg France, Katuma, Australia, South Africa, USA, UK). Try searching for the topic!
If you are still unsure where to go to find the answers to your questions try posting to the General channel in Slack. Someone in the community will get back to you quickly to point you in the right direction.
The global website is the main general information entry point. You will find on it high level information of what is OFN, links to every local platform, and to sector development resources like case studies.
To manage our collective documents for presentations, research, governance processes, communication material, fundraising applications and whenever we need to coedit a proposal before feeding other handbooks or opening a proposal on the community forum, we use Google Drive. You can request an access by asking some other instance manager on Slack. We hope someday we can find a cloud tool as easy as Google but open source and data privacy friendly, but for now we need efficiency to build our community and project. Easy collaborative editing is a must-have in our context.
For customers and enterprises... Your best point of contact is your instance managers for specific questions. Many instances use ticketing systems to manage their user support. Go to your local website to find the help you need. The User Guide is your friend in navigating the OFN software.
For Instance Managers... If you are interested in starting a new instance then Contact Us. If you are looking for help managing your instance see the Guides and Forums above and chat to us on the Instance Managers channel in Slack.